Festive Wear Chinon Silk Brown Color Gown

At Ethenora, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns

• Returns are accepted within 3 days of delivery.
• Items must be:
  • Unused, unworn, and unwashed.
  • In original packaging with all tags intact.
• Items that do not meet these conditions will not be accepted.
• Full Unboxing video is required Compulsory to Initiate Return Process.

2. Non-Returnable Items

• Accessories, innerwear, and sale/discounted items are not eligible for return.
• Customized or altered products cannot be returned.
• Note: Sale/discounted items cannot be returned. They are eligible only for exchange if the product is defective.

3. Return Process

• To initiate a return, please contact us via Contact page.
• Customers are responsible for return shipping costs, unless the item received was defective or incorrect.

4. Refunds & Credit Notes

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If the product is defective or incorrect, a full refund (including shipping) will be issued.
• If the product is not defective and the reason for return is not valid, a credit note will be issued instead of a refund.
• Credit notes are valid for 90 days and can be used for any future purchase on our website.
• Courier charges will be deducted from the refund/credit amount.
• Charges:
  • Cash on Delivery (COD) Orders: ₹400 (₹200 each side)
  • Prepaid Orders: ₹400 (₹200 each side)
• Approved refunds will be processed within 7–10 business days to the original payment method (or via bank transfer/store credit for COD orders).

5. Exchanges

• We currently offer size exchanges (subject to availability).
• Approved exchange will be delivered within 7-10 days.
• Note: Sale/discounted items are only eligible for exchange if the product is defective.

6. Damaged or Incorrect Items

• If you receive a damaged, defective, or wrong product, please notify us within 48 hours of delivery.
• We will arrange for a replacement or issue a full refund, including shipping costs.

7. Contact Us

For return or refund-related queries, please reach us at:
📧 Email: help@ethenora.in